Author Archives: govloop

Professional Use of Social Media: Two Different Approaches

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Originally posted on GovLoop by Alain Lemay

Professional use of social media in the workplace is arguably one of the last taboo in public sector. Public Sector Organizations (PSOs) more than any other have a need, real or perceived, to control the message. Having dozens, hundreds, or even thousands of employees Tweeting away on behalf of the organization is no one's idea of controlling the message. And yet, the potential for message amplification is very enticing.

Message amplification is, after all, one of the superpowers of social media. No matter how many followers your account might have, it is a nothing compared to the combined networks of your employees. It is this realization that has convinced more and more PSOs to encourage employees to use their personal accounts to become brand ambassadors and help toe the company line.

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GSA Makes Smart Move in Shifting SmartPay Conference to Virtual Event

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Originally posted on GovLoop by Andrew Krzmarzick.

A couple months ago, an article on the Federal Times caught my attention as it declared, "GSA cancels 2014 Expo, SmartPay goes virtual." Curious, I reached out to the GSA SmartPay team to learn more about their move from in-person to online for this event. Below is a summary of my interview with them.

Q1: How did you make the decision to move the GSA SmartPay training forum from in-person to online?

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Why Conferences Matter for Govies

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Originally posted by Emily Jarvis on govloop

It seems you can't turn around these days without hearing about another government conference scandal. But what gets lost in the horror stories of magicians and fancy hotel suits is the real reason why these conferences are essential for govies, learning.

Sandra Magnus is the Executive Director of the American Institute of Aeronautics and Astronautics (AIAA). She told Chris Dorobek on the DorobekINSIDER program that conferences are a breeding ground for innovation and collaboration.

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Government Conferences Attacked: Is the Solution Virtual?

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Originally posted by Emily Jarvis on GovLoop

As you know, government conferences are under fire. Two officials have now resigned from the VA owing to excessive expenditures, rules are being tightened, and budgets are shrinking.
 
So what is the future of government conferencing? Are they still necessary for the good of government? Yes says Theo Mayer. But in a different form. Mayer is the cofounder and CTO of Hybrid.

Trending Now: The Public Sector Focuses on Customer Service

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Originally posted by Hannah Ornell on govloop

 

Daryl Covey, an experienced service manager with over thirty-eight years of public sector service, brought together federal customer service managers from all lines of business. The group collaboratively generated a collection of customer service "best practices" for government employees. Covey shares his findings and the findings of these experts in his new book, Government Customer Service Standards.

Daryl Covey spoke to Chris Dorobek of the DorobekINSIDER about his book and its implications for service across phone, web, email, and in-person interactions between government employees and customers.  Listen >>

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