Go Ahead, Call It a Comeback: Outlook for In-Person Events in 2022

Speaker at Business Conference and Presentation.

As we head towards the end of a second pandemic-influenced year, sports and entertainment facilities are back up to full capacity, albeit with varying levels of mask and vaccine requirements. This holiday season feels a bit more normal, as family gatherings are becoming routine and larger group celebrations are being reintroduced. With this shift to comfort in gathering, we wanted to take the pulse of the government community. As we've done twice before, we reached out to our members to gauge their interest in and readiness for professional events.

At the time of the survey fielding (November 2021), 73% of respondents said they would be comfortable attending an in-person event in 2022. Within this response, we looked at people who had responded "no" to attending in-person events on the last survey (August 2021), and about 50% of those people changed their response to"yes." In August, our survey found only 51% comfortable with attending an in-person event by the end of 2021, a 24% decrease from the responses in May. However, with the most recent rise in readiness back up to 73%, public comfort with in-person events is back to what it was in the spring of 2021.

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Monitoring the Readiness for In-Person Events

In May 2021, shortly after the CDC revised their guidance saying that vaccinated individuals did not need to wear masks, we surveyed our members to get a pulse on their comfort level attending in-person events. At that time, we found that 75% of respondents would be comfortable attending an in-person event in 2021. Size or location (need to travel) did not seem to affect their willingness to attend. Things were looking up for in-person gatherings while enthusiasm for online events also remained high.

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In-Person Events a “Go” for Government — But Don’t Take Away the Online Option

This May, after the CDC updated their public health guidance around masking and social distancing for vaccinated individuals, GovEvents surveyed its members to find out what government professionals were comfortable with in terms of in-person events. Feedback from event planners at the beginning of 2021 showed they were beginning to plan toward a hybrid event schedule, looking to introduce in-person events in the late summer or fall. Now that schedule seems to be a reality based both on health guidance and attendee attitudes.

The GovEvents survey of 275+ public sector professionals found that nearly 75% of respondents would be comfortable attending an event in-person sometime in 2021.

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Tracking the Media Habits of Highly Effective Feds

Market Connections conducted their annual Federal Media and Marketing Study and released the findings at a breakfast event on Halloween serving up a number of treats for those involved in marketing to the Federal government (it also happened to be the morning after the Washington Nationals won the World Series, so the crowd at the DC event was in a jovial mood despite being sleep deprived). This annual survey aims to take the pulse of the media habits of those involved in buying decisions (whether they be decision makers or influencers) in the Federal government. Each year the survey looks at where Federal decision makers turn to get information related to their job and also looks at how they consume media more generally for their personal lives.

This year's survey found that event attendance is holding steady, as it has for several years, and even growing in some areas. One reason for the steady event performance may be the Feds trust in associations. Sixty percent of respondents show a high trust in professional organizations. Peers and colleagues come in a close second, with 57% trusting them as key sources of information. Events, especially those backed by a professional organization, give Federal decision makers a trusted place to interact with their fellow workers to get needed information.

Webinar attendance is increasing, with 78% of people who "attend" webinars doing so in real-time. Another 47% report watching recorded webinars during the workday. The best time to host these webinars? Anytime before 2:00PM works well with the 11:00AM to 2:00PM time block being the most preferred.

Podcasts are also gaining in mindshare in the Federal market with 48% saying they listen. However, the majority of those respondents listen to podcasts for pleasure rather than work (68% vs 32%). Also, when listening to podcasts, the majority of people (48%) skip the ads embedded within them.

In terms of what respondents want to hear, whether it is an event, webinar, or podcast, the survey found that appealing to Federal decision makers as people first rather than potential consumers of a product or service has the greatest impact. The survey found that the biggest concerns of this group were around employee morale and recruiting employees as well as funding and budget issues. They are interested in hearing how work can be made better both from a financial efficiency perspective and a day-to-day employee experience perspective.

This connection to the employee experience can impact who you invite to attend and speak at events. The panel discussion that followed the survey results talked about reaching out to the high ranking C-suite officials and continuing to invite them to attend and speak but also asking them, "who are you mentoring in your organization?" and "who else in your organization would be a great speaker or resource on this topic?" By helping Feds cultivate and showcase talent in their organization, companies can begin to earn that "trusted partner" moniker so many aspire to achieve.

For more results of the survey, visit Market Connections.

Maximizing the Attendee Experience

Our post on Citizen Experience with government services got us thinking, how can event planners better cater to the needs and expectations of their attendees and what role do those attendees play in the feedback loop?

As this article illustrates, there is immediate and delayed feedback. Immediate feedback is gleaned through polls, show of hands questions, and quick surveys. These are easy for the attendee but don't provide a huge amount of insight for planners. Delayed feedback comes in the form of post-event surveys that can ask more complex questions. While this requires more work for attendees, it can be much more valuable for event organizers. A mix of both of these types of feedback loops may prove to be the most beneficial for planners and attendees alike. Continue reading