Digital Engagement & Strategic Communications In Government



The average government score on the ACSI (American Customer Satisfaction Index) report was a mere 64.4, filling in as the 2nd lowest out of every industry studied. Citizens say interacting with government agencies has become increasingly difficult… but it doesn’t have to be that way!

Reach your citizens where they are.  With approximately 90% of your audiences receiving information from screen-based devices, social media and digital platforms are necessary to reach your audiences. Learn how to leverage digital services to drive engagement, reduce costs, and increase efficiency through hearing best practices from over 15 leading agencies.

  • U.S. Department of Commerce knows how to build a digital engagement team from the ground up. Listen as they share how to manage a digital cultural transformation.
  • City of Philadelphia shares how to create a multichannel approach, including a mobile app, to provide outstanding customer service.
  • Washington State Department of Transportation had a serious crisis on their hands: a massive landslide that killed 43 people and blocked a major highway. Hear their story about effective and appropriate digital engagement during this difficult public outreach process.
  • The City of Los Angeles has Klout and wants you to know about it. Yes, Klout – a new social engagement tool that measures your influence. Learn how to implement this tool at your agency today.

Speaker and Presenter Information

For full agenda and speaker information, please visit: https://www.aliconferences.com/events/maximizing-government-outreach-engagement-through-digital-communications-0715/#custombox_detailed-agenda_hook 

 

 
 

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC


This event has no exhibitor/sponsor opportunities


When
Mon-Wed, Jul 27-29, 2015


Where
Washington Marriott Georgetown
1221 22nd Street NW
Washington, DC 20037
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Website
Click here to visit event website


Organizer
Advanced Learning Institute


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