Government Customer Experience Conference @930gov

There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI's 16th Government Customer Experience Conference (formerly called Customer Service)-- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer experience and citizen services. This annual event is one of the largest serving public sector professionals responsible for improving customer experience and citizen engagement through all aspects of serving citizens to include but not limited to onsite, online, social media, mobile, contact center operations, and more. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost citizen experience programs.

The 2016 Government Customer Experience Conference will be held in conjunction with Digital Government Institute’s 4th annual930gov Conference, Tradeshow & Training Symposium.  Registration is Free, and all Conference attendees will have access to all 930gov sessions and technical communities.

Education Advisory Council

• Deborah Clavel DeVeaux, Service Desk Manager, US Geological Survey
• Tim Cossairt,  Branch Manager - Resolutions Support Call Center, Transportation Security Administration
• Daryl Covey, Founder and Facilitator of CGov, Community of Practice
• Marvin Davis, Help Desk Analyst, Superior Court of DC
• Martha Dorris, Founder, Dorris Consulting International
• Shari Hanscomb, Customer Experience Specialist, US Department of the Interior
• Nancy Kaplan, Branch Chief, National Science Foundation
• Eric Keller, Senior Research Manager, Partnership for Public Service
• Mary Ann Monroe, Chief of Staff and Director, of Customer Experience, General Services Administration
• Erica Roberts, Customer Service Program Manager, US Department of Labor
• Mike Singer, Chief, CRM Program, Defense Logistics Agency
• Leonard Sipes, Senior Public Affairs Officer, Court Services and Offender Supervision Agency (DC)
• Michael Smoyer, President, Digital Government Institute
• Stephanie Thum, VP Customer Experience, Export-Import Bank