Transformation of Citizens Digital Experiences in Government

This event qualifies for 1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

The President’s Management Agenda is a multi-generational vision for reform that brings to government customers a customer experience that compares to or exceeds that of leading private sector organizations. Transforming customer service means improving the usability and reliability of our most critical digital services; creating measurable improvements in customer satisfaction by using the principles and practices proven by leading private sector organizations; increasing trust in the Federal Government by improving the experience citizens and businesses have with Federal services whether online, in-person, or via phone; and leveraging technology to break down barriers and increase communication between Federal agencies and the citizens they serve.


This webinar will take an in-depth look at how government agencies are building digital communications channels to serve citizen needs. 

Speaker and Presenter Information

Dr. Lynda Davis 

Dr. Lynda Davis, Chief Veterans Experience Officer, Dept. of Veterans Affairs 

Lori Ruderman 

Lori Ruderman, BuySmarter Initiative Lead, U.S. Department of Health and Human Services 

Guy Kiyokawa 

Guy Kiyokawa, Deputy Director, Defense Health Agency 

Quimby Kaizer 

Quimby Kaizer, Principal, Federal People & Change Leader, KPMG LLP 

Jason Miller 

Jason Miller, Executive Editor, Federal News Network (moderator)

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC

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This event has no exhibitor/sponsor opportunities

Wed, Jun 19, 2019, 2:00pm - 3:00pm ET

Complimentary:    $ 0.00

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