Citizen Engagement Summit

This event qualifies for 4 CPEs

Agencies have made significant progress in improving interactions with their citizen customers by modernizing their infrastructure, moving to the cloud, using agile digital services and emerging technologies on the front end and capturing and analyzing the data on the backend.


There is still work to be done, however, and the 21st Century IDEA Act -- passed as part of the 2018 NDAA -- has added new priorities for improving and expanding the types of services that agencies offer. Several recent polls and studies have shown that fast and reliable service is an important ingredient in building trust between agencies and their customers. And challenges persist with the digital transformation process, accepting electronic signatures, and delivering self-service options to citizens' mobile devices.


At this event, experts from OMB, DOI, SBA, DOC, and more will explore the evolution of federal agencies' relationships with digital citizens and how technology can help improve and expand that engagement.


Topics to be addressed include:

  • Speeding the digital transformation process
  • Managing and mining the data from citizen interactions to improve service
  • Automation's role in improving the citizen experience
  • Integrating siloed services into more-flexible digital platforms
  • Securing the transactions and data from digital interactions
  • Making all websites and forms accessible
  • Shared digital services and interagency resources
  • How to gather and incorporate feedback from the users

Speaker and Presenter Information

Dustin Brown

Deputy Associate Director

Office of Personnel Management



Charles Worthington

Chief Technology Officer

Veterans Affairs


Amira Boland

Lead, Customer Experience

Office of Management and Budget


Larry Gillick

Chief, Web & Digital Strategy

USDA Farm Production and Conservation


Jacob Parcell

Innovation Portfolio Director for the Technology Transformation Services

General Services Administration


G. Nagesh Rao

Director of Business Technology Solutions (BiTS)

Small Buiness Administration


Donna Roy

Chief Information Officer

Consumer Financial Protection Bureau


Simchah Suveyke-Bogin*

Lead, Customer Experience Center of Excellence, Technology Transformation Services

General Services Administration


Drew Zachary

Director, Opportunity Project and Co-Director, Census Open Innovation Labs

Department of Commerce




*Pending Agency Approval

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, GSA, USPS, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), CIA, FEMA, Office of Personnel Management, Coast Guard, FAA, Census Bureau, USAID, National Guard Association, Federal Government, FDA, NSA, FCC

View Exhibitor/Sponsorship Details

Tue, Mar 3, 2020, 7:30am - 12:15pm


Government/Military:  $0.00
Washington Technology Insider:  $325.00
Industry/Contractor:  $399.00

Washington Marriott at Metro Center
775 12th Street
Washington, DC 20005
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1105 Public Sector Media Group

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