Digital Experiences Best Practices for Government

Who doesn’t want their digital experiences to be seamless and personalized? Over the last 10 years, the public sector has made huge strides in building digital services that make government more efficient. However, the drive to build a better customer journey and deliver a personalized digital experience for the public continues to be a challenge.

What best practices must government leaders follow? How can agencies focus their planning to create multi-channel digital experiences that are customized and more engaging?

Join us online Thursday, January 30 from 2-3 p.m. ET/11 a.m.-noon PT to learn how to streamline processes, increase operational efficiency and most importantly, create a better digital journey for your audience.

Specifically, you’ll learn how to:

Understand what information your citizens and employees want, and how they interact with your agency.
Measure your customer satisfaction as it pertains to specific services and programs.
Train employees to use feedback to improve services, programs and overall agency efficiency.

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC