How to Win Executive Buy-In for Your CX Program

This event qualifies for .1 CEUs

This event qualifies for 1 CPEs

This event qualifies for 1 CLPs

The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization.

Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and tax processing.

Top executives may view Customer Experience as a “one and done” engagement rather than a driving force behind continuously improving the mission through the lens of citizens and employees.

This webinar will take an in-depth look at how to show the value of a strong and vibrant customer experience program that fully meets citizen needs.

Speaker and Presenter Information

Maia Laing, iSenior Business Consultant, Office of the CTO, U.S. Dept. of Health & Human Services

Maia Laing
Senior Business Consultant,
Office of the CTO, HHS

Lee Becker
Solutions Principal,
Medallia (moderator)

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Census Bureau, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, USAID, State & Local Government, National Guard Association, EEOC, Federal Government, FDA, Foreign Governments/Agencies, NSA, FCC