How COVID-19 is Accelerating Online Services Priorities for Government

Citizens are looking for greater digital interaction and increased access to services than what is currently provided by state and local governments, especially during time of crisis. The Center for Digital Government recently conducted a survey of government technology leaders to better understand their priorities, concerns and constraints related to online services post COVID-19.

Join us July 16 at 10:00am PT/1:00pm ET to hear the results of that study, what it revealed about how some states and localities have adapted online services to meet demands of the “new normal,” and what you can learn from their experiences.

We’ll discuss:

• How government agencies are changing the ways they implement online services, the pace at which they do so, and how they are overcoming obstacles that prevented them from taking services online previously
• Which services agencies now consider the highest priority to online-enable and best practices for doing so
• How the Oklahoma Employment Security Commission set up an online portal in a weekend to help citizens navigate the unemployment insurance application process