Reimagining the Social Safety Net: Meeting Unprecedented Demand

The health and economic impacts of COVID-19 are straining the social safety net. States are processing unprecedented numbers of new unemployment insurance claims. Cities and counties confront rising demands for information sharing, symptom tracking and contact tracing related to the virus. And, of course, all of this is happening at a time when most state and local government employees are working from home.

Join us July 29 at 11 a.m. Pacific/2 p.m. Eastern to learn how innovative states and localities are reimagining the social safety net to deliver critical services to citizens. The Center for Digital Government will host a virtual panel of public- and private-sector experts who’ll unpack how cloud technology helps agencies respond with unprecedented speed and agility to new requirements triggered by the epidemic. Register now to hear about:

· Strengthening and modernizing contact centers: Learn how agenciesare using cloud to scale up contact center capacity and rapidly implement advanced capabilities like AI-powered virtual agents.

· Virtualizing government workplaces and services: Learn how agencies are adopting cloud-based engagement platforms to help remote workers connect and collaborate, and to support virtual medical visits and other critical services.

· Augmenting legacy technology: Learn how agencies are using cloud alongside existing legacy systems to increase capacity and reliability.

Speaker and Presenter Information

Denise Winkler

Strategic Business Executive, Health & Human Services, Google Cloud

Denise began her government career as an entry-level worker in a health and human services (HHS) agency. She rose through the ranks to serve as a Senior Administrator and advising consultant to state and federal agencies across the US. She has more than 20 years of hands-on experience in child welfare, TANF, SNAP, Medicaid/CHIP and child support.

Currently she is a Strategic Business Executive for Google Cloud. As a recognized HHS subject matter expert, she serves as the strategic advisor on current trends and issues in HHS and the role technology can play in improving citizen outcomes. She combines her “in-the-field” experience with her expertise in social services and information systems to help human services agencies identify where technology can be most effective.

Patrick Moore — Moderator

Senior Fellow, Center for Digital Government

Patrick Moore has spent his career working to improve government and its responsiveness to citizens. Patrick spent 8 years working for Georgia Governor Sonny Perdue, serving as state CIO from 2006-2010. During that time Patrick led a transformational restructuring of the state's technology function, establishing a new model for Georgia’s IT strategy. Upon leaving Georgia’s government Patrick served in client facing and sales executive roles with HP Enterprise Services where he focused on building and delivering solutions for state and local governments. Patrick now serves as managing partner for Integris Applied, a management consulting firm focused on CIOs and their organizations. Patrick is a noted expert in the state and local government technology space and a Government Technology “Top 25 Doer, Dreamer and Driver.” He is a frequent contributor to industry organizations including the Center for Digital Government and NASCIO.