Call Center Optimization with Google Cloud CCAI



Demand for government services has reached all-time highs during COVID-19. Many governments are seeing their ability to communicate with constituents overrun by calls and traffic beyond their ability to respond.
 
Join Google Cloud and Carahsoft for a webinar to learn more about how Google Cloud is supporting government agencies to improve operational efficiency and customer experience. In this session, we discuss how agencies are turning to technology to scale their constituent communications to aid their populations in a time of need.
 

Join this webinar to learn more about:

 

  • How to augment an existing call center with virtual agents

  • How Artificial Intelligence can improve constituent interactions with government

  • The overall benefits to the government of implementing a scale solution

  • Common integration patterns to go beyond simple FAQs to fully functional agents

  • How analytic warehouses provide critical insights to policymakers

Speaker and Presenter Information

Chris HeinHead of Public Sector Engineering, Google Cloud
Brad HoffmanHead of Public Sector Sales, Midwest, Google Cloud

Relevant Government Agencies

Office of Personnel Management, Federal Government, State & Local Government


Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Tue, Aug 11, 2020, 1:00pm - 2:00pm ET


Cost
Complimentary:    $ 0.00


Website
Click here to visit event website


Event Sponsors

Google Cloud


Organizer
Google Cloud Government Team at Carahsoft


Contact Event Organizer



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