Virtual Event: Citizen Experience
Customer centricity becomes increasingly important in times of uncertainty. The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviours have been irreversibly changed, and where public trust is undoubtedly shaken.
Reforms aimed at improving service delivery have long been a focus in the Public Sector, and departments have certainly made significant progress in wrapping its services around its people through human-centred design and exploring emerging technologies.
However, with recent global events creating an increased reliance on digital services, coupled with the growing expectations of the digitally driven citizen, we are left wondering ‘what’s next’, in how departments are planning for the ‘future citizen experience’.
Our Virtual Citizen Experience Event will look at critical systems and processes to better prepare for a thriving, modern Public Sector. Hear from experts as they explore the relationship with digital citizens, and how technology can help improve and expand upon that engagement through safe, secure and reliable services.
Relevant Government Agencies
Other Federal Agencies, Federal Government, Foreign Governments/Agencies
Event Type
Virtual
This event has no exhibitor/sponsor opportunities
When
Thu, Sep 17, 2020, 12:00pm - 2:00pm
ET
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Organizer
Public Sector Network