Northeast 2021 Roundtable Series: Innovate your Citizen Engagement With Conversational AI
Google Cloud's Contact Center AI (CCAI) helps call centers to improve customer service with AI that understands, interacts, and talks. By providing advanced virtual agents that offer natural interactions and empowering human agents with continuous support during their calls and chats, CCAI can help call centers achieve exceptional customer satisfaction and increased contact center operational efficiency. This on-demand roundtable will provide an overview of Google Cloud's approach to Conversational AI, elaborate on Public Sector use cases, and walk through a real-world demo.
During this on-demand roundtable, we cover the following topics:
- How Google Cloud is using Conversational AI
- Using AI powered virtual agents to enable multilingual support
- How to successfully implement chatbots to reduce call volumes to live agents
- Design considerations for a better citizen experience
- Specific use cases: 311, 211, Department of Motor Vehicles, Unemployment Insurance, Vaccine Management, Contract Tracing, and Rent Relief
Speaker and Presenter Information
Anthony Okwechime, Sales Engineer, Google Cloud
Mike Snodgrass, Customer Engineer, Google Cloud
Relevant Government Agencies
Other Federal Agencies, Federal Government, State & Local Government
Event Type
On-Demand Webcast
This event has no exhibitor/sponsor opportunities
Cost
Complimentary: $ 0.00
Website
Click here to visit event website
Event Sponsors
Google Cloud
Organizer
Google Cloud Government Team at Carahsoft
