How to Digitally Transform and Scale your Citizen Services Operation

Often the last line of defense, contact centers remain a critical part of any citizen services initiative. As agencies grapple with a backlog of requests while adapting to the changing work environment, the need to transform and optimize how citizen inquiries are prioritized and resolved has become crucial to maintaining proper levels of service and accessibility.

In this webinar, industry leaders from ServiceNow and 3CLogic will cover key themes to drive a more streamlined citizen experience, including:

• How to provide citizen omnichannel services 
• How to scale operations to meet the elevated demand for services
• How to apply self-service for citizen engagements to lower operating costs by automating mundane inquires
• How to adjust to the new work-from-home environment 
• How to prepare for and maintain operations in the event of future emergencies or crisis