Transform Government Customer Experience Through Public Sector Digital Services

Despite the government’s best efforts to elevate customer experience - aging technology, paper forms, manual processes, and siloed data are often to blame for latency and inefficiency. These conditions work against the mission of government leading to increased time to response, slow innovation, and poor stakeholder experiences.

ServiceNow is helping government agencies speed up their digital transformation through our Public Sector Digital Services platform. Our vision is to help agencies solve problems through a purpose-built solution with a unified data model, packaged low-code workflows, and experiences tailored specifically for government. 

In this session, we will explore how ServiceNow enables agencies to:  

• Meet your stakeholders where they are, via mobile or connected device, email, phone, or kiosks
• Provide self-service options and assisted self-service, powered by AI
• Empower public sector workforce with modernized workflows to include:
  • Advance work assignment
  • Contextual workspaces
  • Structured tasks
  • Natural language-based knowledge management
• Increase transparency and audit through the service lifecycle

Join us to discuss how agencies can achieve digital transformation and rethink how services are offered and delivered to the public and their stakeholders.