We would like to extend an exclusive invite to our StackNexus webinar: Modernizing Citizen Engagement through 311 Solutions on Tuesday, April 23, 2024 at 4:00pm ET! Please join us as we share examples of how cities and counties across the country are leveraging the Salesforce platform and our 311 solution, Nexus 311, to easily meet the unique needs of their citizens. Come hear about how our solution can help improve the experience for your st...

Agencies have taken the executive order issued by President Joe Biden in December 2021 to heart. Nearly every agency large and small has a chief experience officer. And there’s a continual drumbeat of new and expanded digital service offerings. We invite you to join us for the Federal News Network CX Exchange, presented by Maximus, an exclusive two-day event April 23 and 24. You will hear from tech leaders across government and industry...

State and local governments across the nation face the challenge of navigating homelessness among migrants. Migrants need access to practical and empathetic transitional support services that foster resilience, self-sufficiency, and a renewed sense of belonging. Join Salesforce, Acuity International, and CoreSphere to explore compassionate and innovative strategies to support migrant individuals and families experiencing homelessness. Our spea...

Sterling customer experience does not happen by accident. Rather, it requires a proper mix of strategy, people, culture change and technology over time to improve how people interact and engage with federal agencies. The ‘Improving Public Sector Customer Experience’ virtual workshop will focus on how agencies are improving customer service and memorable customer experiences. The event agenda will cover what is working, what is new...

As constituents' expectations evolve alongside technological advancements, government agencies must adapt their services to better meet the needs of customers across the nation. Doing so requires focus on and investment in the customer experience (CX). And with the emergence of artificial intelligence (AI) leaders are looking to its potential to improve CX. How is the rise of cutting-edge technologies like AI reshaping traditional approaches t...