AWWA Customer Service Seminar
This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...
AWWA Effective Utility Management Seminar
This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices.How to use a tool...
DHS Active Shooter Preparedness Worksho...
THIS IS NOT A TACTICAL TRAINING COURSE Given today's ever-changing threat environment, preparing for and training employees to cope with active threats and workplace violence should be a key piece of an organization's emergency action plan. A Unique Training Opportunity U.S. Department of Homeland Security is hosting a one-day Security Workshop to enhance awareness of, and response to, an active shooter event: Educating participants on the his...
2nd International Conference and Exhibi...
OMICS Group invites all the participants across the globe to attend the 2nd International Conference and Exhibition on Food Processing and Technology during October 28-30, 2013 at Kansas city, USA. Food Processing and Technology-2013 is a remarkable event which brings together a unique and International mix of large and medium biotech and food diagnostic companies, leading universities and Nutritional institutes making the conference a perfect...
October 28-30, 2013
Organizer:
Omics Group Location:
Kansas City, MO
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