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Fire Chat: The 3 Pillars of CX
Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...
August 5, 2020
Organizer: GovLoop
Location: Virtual
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Mastering Decisioning to Stay in the CX Game
Deloitte calls it “data, deployment and decisioning.” Gartner, “continuous intelligence.” And our own Futurum research calls it “extreme agility and automation." Any way you slice it, delivering on brand promises requires a level of speed, scale and intelligence in customer experience (CX) technology that many organizations don’t possess. Expanding and converging customer touchpoints. An explosion in data. A...
August 11, 2020
Organizer: SAS
Location: Webcast
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Social Media Strategies Summit for Firs...
Join Your Peers Online at the Premier Social Media Event for Public Safety Professionals and First Responders 2 days, 15 sessions, a fresh perspective on social media- a can't miss virtual conference! We bring over 10 years of experience to social media education. That means you can count on a vetted, specially curated series of sessions and seasoned, experienced speakers to tackle topics that have the biggest impact on your agency or departme...
August 18-19, 2020
Organizer: GSMI
Location: Virtual
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NAGW National Conference 2020
Who Should Attend: The NAGW National Conference focuses on the professional development of government web professionals from all levels of government. Our diverse topics cater to both technical and non-technical audiences including webmasters, programmers, PIOs, designers, managers, and CIOs. Outstanding Value: The virtual conference fee includes: One keynote presentation 14 session topic choices Networking with peers and presenters Select pos...
September 23-24, 2020
Organizer: NAGW
Location: Virtual
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