Overview: The term "emotional intelligence" implies the answer lies in the frontal lobe of the brain. It implies we can think our way through all our problems. Let me ask you this: when two people are yelling at each other in the hallway, or meeting room, or customer counter, is the any "intelligence" going on? Of course not. Areas Covered in the Session: The conversation around emotional intelligence begins The Death of Control The Level Five...

The pandemic is creating a constantly changing national condition which has employers feeling the pressure and unfortunately due to the overload of news and information (often contradicting itself) leaders are running the risk of being ambitious in their communication and actions with employees. Areas Covered in the Session: Learn from up-to-the-moment issues and concerns which are affecting the workplace during crisis Understand the impact of...

Overview: Why is it that most leaders believe they are doing a great job demonstrating to their staff how much they value them but only a small percentage of those same staff members agree. In fact, many employees suggest that their manager's silence is "deafening!" Areas Covered in the Session: A Business Case for Developing Recognition Practices Not Programs Workplace Recognition and Appreciation - Aren't They the Same Thing Intangible vs Ta...

Overview: As an Executive Assistant, whatever your specific title and job description, you are called on to perform duties will beyond the administrative. You need leadership skills to manage a wide range of executives and their complex activities, whether in the public, private, or nonprofit sectors. You may have a team of your own. Leadership is defined as setting direction and influencing others to go in that direction. Areas Covered in the...

Overview: Executive Assistants today are called on to perform duties well beyond the administrative. They need leadership skills to manage a wide range of executives, managers, and their complex activities. Some have a team of their own. They must be knowledgeable about the business, the strategies and goals of the organization and how these impact individuals and their teams. Areas Covered in the Session: Planning and thinking strategically a...

As an Executive Assistant, whatever your specific title and job description, you are called on to perform duties will beyond the administrative. You need leadership skills to manage a wide range of executives and their complex activities, whether in the public, private, or nonprofit sectors. Areas Covered in the Session : Planning and thinking strategically and critically to design your future. Anticipating the needs of your boss and the compa...

Time is money. Wasting time is like taking dollar bills and throwing them the drain. Using Microsoft Outlook to its fullest extent will make you more productive. It's like putting money directly into your pocket. When the IT worker installed Microsoft Outlook on your computer and gave you a short tutorial on booting up the program, setting up your email and adding your company signature, did he leave your office marking his work complete? Prob...

Overview: Time is money. Wasting time is like taking dollar bills and throwing them the drain. Using Microsoft Outlook to its fullest extent will make you more productive. It's like putting money directly into your pocket.When the IT worker installed Microsoft Outlook on your computer and gave you a short tutorial on booting up the program. Areas Covered in the Session: Use the Calendar to plan the flow of your workday Use the Outlook Calendar...

Overview: Executive Assistants today are called on to perform duties well beyond the administrative. They need leadership skills to manage a wide range of executives, managers, and their complex activities. Some have a team of their own. They must be knowledgeable about the business, the strategies and goals of the organization and how these impact individuals and their teams. Areas Covered in the Session : Planning and thinking strategically...

Overview: Employers are facing unexpected and demanding challenges as they navigate the health precautions and governmental measures related to COVID-19. We heard you and partnered with one of our premier HR experts to give you the best practices and guidance on how to deal with ongoing, new, and unprecedented changes. Areas Covered in the Session: Use of specific leaves of absences: statutory sick leave obligations, Families First Coronavirus...