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Fire Chat: The 3 Pillars of CX
Data, engagement, and diversity and inclusion are the three pillars of effective customer experience (CX) in government. Each pillar on its own can help improve overall customer experience, but without all three, agencies are left with a void in their CX processes. The last time you went to the DMV, there may have been long lines, confusing or contradictory information online, and maybe even unhelpful staff. The DMV process can and should be i...
August 5, 2020
Organizer: GovLoop
Location: Virtual
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Mastering Decisioning to Stay in the CX Game
Deloitte calls it “data, deployment and decisioning.” Gartner, “continuous intelligence.” And our own Futurum research calls it “extreme agility and automation." Any way you slice it, delivering on brand promises requires a level of speed, scale and intelligence in customer experience (CX) technology that many organizations don’t possess. Expanding and converging customer touchpoints. An explosion in data. A...
August 11, 2020
Organizer: SAS
Location: Webcast
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Social Media Strategies Summit for Firs...
Join Your Peers Online at the Premier Social Media Event for Public Safety Professionals and First Responders 2 days, 15 sessions, a fresh perspective on social media- a can't miss virtual conference! We bring over 10 years of experience to social media education. That means you can count on a vetted, specially curated series of sessions and seasoned, experienced speakers to tackle topics that have the biggest impact on your agency or departme...
August 18-19, 2020
Organizer: GSMI
Location: Virtual
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Introduction to Non-profit Budgeting
A budget serves as a guide to helping your non-profit organization plan for the future and advance your important mission. Since stakeholders, including board members, donors and grant funders, may want to review your budget at any time, how can your ensure you are preparing the budget efficiently and accurately? Join us for a 60-minute webinar and learn about PowerPlan, Questica’s budgeting preparation and management tool designed by, a...
August 20, 2020
Organizer: Questica
Location: Webcast
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6th Annual Government Employee Engageme...
Discover Cost-Effective Tools And Proven Tactics To Improve Productivity, Build Trust, Shape Culture, And Drive Change What You Will Learn: Hear how other government agencies are using strategic storytelling, employee engagement surveys and internal communications to inspire and engage their staff. Learn how to improve and increase collaboration, recognize employee successes through engagement, and shape culture with multi-faceted internal com...
September 17-18, 2020
Organizer: ALI Conferences
Location: Virtual
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NAGW National Conference 2020
Who Should Attend: The NAGW National Conference focuses on the professional development of government web professionals from all levels of government. Our diverse topics cater to both technical and non-technical audiences including webmasters, programmers, PIOs, designers, managers, and CIOs. Outstanding Value: The virtual conference fee includes: One keynote presentation 14 session topic choices Networking with peers and presenters Select pos...
September 23-24, 2020
Organizer: NAGW
Location: Virtual
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Social Media in the Defense and Militar...
Social media has become an indispensable communication channel in civilian society, and the military sector is no different. It can be used as a platform for information and recruitment purposes, fulfil a welfare function for personnel keeping in touch with family and friends, and as a strategic communication tool for opinion-forming and psychological operations. Social media offers fast, direct, and wide-reaching communications, so it is crit...
November 18-19, 2020
Organizer: SMi Group Ltd
Location: Greater London, GB
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