7 webcasts found
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7 Metrics to Strive For in 2019
Data is plentiful for government practitioners. With near-infinite website and email metrics, along with all the data that modern solutions can deliver, we have more information than ever.But what is a good number? And how do you act on the data? Join our complimentary webinar to discover civic engagement trends and metrics you should be striving for.Specifically this webinar will cover:7 key trends in civic engagementValuable insights on emai...
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The Art & Science of Modern Websites fo...
Website best practices have changed significantly over the past several years. From improved security to mobile-device readiness to better accessibility, government websites must meet many new demands. Join us for this complimentary webinar to learn:How to discover existing vulnerabilities on your websiteWays to make your website more accessibleHow website tweaks can drive cross-departmental satisfactionData-driven steps to increase citizen en...
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The Power of the Engaged Customer: Tips...
Thanks to the Executive Order (EO) that took effect earlier this year, customer experience (CX) in government has been the hot topic of 2022. But does your agency have a strategy to advance your civic engagement goals, continue your digital transformation, and ensure equitable access? Our panel of experts will explore how civic engagement has evolved in 2022 to meet modern expectations, as well as provide best practices for driving authentic c...
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Metrics that Matter: How-to Evaluate Ci...
As governments are redefining the end-to-end resident experience, communications leaders are tasked with transforming public interactions into meaningful engagement. But for many governments, the cost – in both time and money – to achieve effective metrics is too burdensome to maintain. During this discussion, experts will provide insights on how to find the critical data your agency needs to best evaluate your communications journ...
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More than a Fling: How to Build Long-La...
Like any strong relationship, long-lasting resident connections require two-way communications. While some current government-to-constituent experiences feel more like speed-dating, effective experiences require more long-term investment. As more governments are building robust web properties, digital services, and multi-channel communications, they’re also turning to feedback tools to capture real-time input from residents. Benefit from...
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User Centered Digital Experience Series...
8 Barriers of Digital Service Adoption Positive government agency service adoptions are becoming increasingly important as government agencies focus on creating seamless customer experiences (CX). Reducing barriers to digital service adoption and ensuring more users successfully switch requires government agencies to provide intuitive digital experiences that thoughtfully guides individuals through the process. In this session, experts will ex...
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Convenient 311 Services to Improve Comm...
Service request management solutions, such as non-emergency 311 requests, give governments the means to deliver services more efficiently and effectively. Through user-friendly interfaces, intuitive navigation, and self-service options, residents can interact with government agencies in a more convenient and streamlined manner with Granicus’ OneView. Specifically, attendees will learn about: Understanding the benefits of digitizing 311 s...
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