Imagine government services that feel as smooth as your favorite online shopping experience – simple to use and predictive of your needs. By focusing on customer experience (CX), agencies are moving closer to that vision. Join us for a dynamic panel discussion exploring the potential of hyper-personalization to transform government-constituent interactions. Learning Objectives: Explore real-world examples of successful CX initiatives tha...

In today's digital age, cybersecurity has become a crucial component of our nation's security. The recent cyberattacks on critical infrastructure, federal agencies, and private sector entities have shown us the severe and far-reaching consequences of cyber vulnerabilities. As a result, the Biden-Harris administration has made strengthening cybersecurity a top priority. On May 12, 2021, the Executive Order on Improving the Nation's Cybersecurit...