Agencies require data in the right form — and at the right place and time — to deliver the services that citizens need. Join us and IDC guest speaker Alan Weber for a discussion around the tools, information, and culture that are critical to enhancing the citizen experience. Alan will walk through top statistics from an in-depth study entitled Driving Value Through Digital Services that highlights the efficacy of CRM and other tool...

With the increasing number and sophistication of cyber attacks around the world, federal agencies are finding that perimeter, network-based security protection is not enough. There is an increased emphasis on a layered defense strategy that includes application, data, and access-level protections. Join us for an educational webinar to learn how Salesforce makes it easy to: Monitor app and data useEncrypt sensitive dataAutomate security polic...

At Dreamforce we gather our entire trusted family — our customers, partners, employees, and key stakeholders — for our fun family reunion. Dreamforce brings together thought leaders, industry pioneers, and thousands of your peers for four high-energy days of learning, inspiration, equality, and fun. With more than 2,700 sessions and thousands of live solutions from the world’s largest cloud ecosystem, Dreamforce has tailored...

Join us to learn more about our Any Channel Engagement (ACE) Centers solution and hear firsthand from United States Citizenship and Immigration Services (USCIS) on how they’ve been using ACE Centers to achieve their goals, the importance of what they’ve accomplished so far, and where they are headed in the future. With the recent introduction of the Federal Agency Customer Experience Act of 2017, there is an increased focus on prov...

In light of a newly issued executive order to expand federally funded education and workforce development programs, it is evident that the need for a transformative approach to growing and expanding these programs is critical. Over the past three years, NASA's Johnson Space Center (JSC) Education Office has been on a steady path to grow their internship program. However, until recently, their growth was hampered by manual processes and legacy...

Legacy case management systems and processes prohibit federal government agencies from providing great service. This failure to deliver great service is hurting you in more ways than you realize. View our on-demand webinar for a discussion with Andrea Miller (USDA, ARS/AFM). Andrea Miller shares how Salesforce Federal Case Management has helped the USDA streamline internal business operations and improve their ability to track service delivery...

The rapid evolution of new technology, including social, mobile, and cloud is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Access this on-demand webinar to learn how two of Salesforce’s most successful government customers responded to the challenge of modernizing contact center operations and improved mission and service delivery while red...

The state of federal IT is untenable. 80% of all funds go to just keeping the lights on. Agencies are so strangled by operation and management (O&M) costs that they cannot afford new solutions for their mission customers. Worse yet, all of this O&M money goes to pay for applications that are not securable. The long-standing trust in the traditional software and services vendors is vanishing rapidly under the realization that the govern...

There are increasing requests for service across channels, and daunting challenges to deliver more with older, disconnected systems, multiple knowledge sources, and smaller budgets. The rapid evolution of new technology, including social, mobile, and cloud, is fundamentally changing customer expectations regarding how, when, and where they interact with both commercial and public sector organizations. Join Salesforce for a live webcast, discu...

As more government contractors feel the increasing pressure to win more business in today’s fiercely competitive LPTA (Lowest Price, Technically Acceptable) environment, they are looking for new ways to streamline the bidding process, develop stronger partnerships with their clientele, and maintain profitable margins. Join Salesforce and TechnoMile for a demo of the industry’s first FedRAMPapproved data intelligence platform in co...