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How to Win Executive Buy-In for Your CX...
The Office of Management and Budget has established a Cross-Agency Priority Goal charging government to provide a modern, streamlined, and responsive customer experience across public sector organization. Government executives are embracing the concept of customer experience as a means to improve the usability and reliability of critical digital services like patent services, veterans’ benefit delivery, student loans, disaster aid, and t...
July 15, 2020
Location: Webcast
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A Personal Story: Surviving the Service
This special presentation is a personal story about how Firefighter/Paramedic Matthew Fiorenza with Anaheim Fire Rescue survived childhood trauma, alcoholism and post-traumatic stress. After a bad divorce, an on the job injury that required surgery and a suicide attempt, Fiorenza thought his life was hopeless. His story of resilience is one that is to be shared with all emergency responders out there that are suffering in silence, the ones who...
July 29, 2020
Organizer: IPSA
Location: Webcast
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Stop the Bleed Panel
Stop the Bleed is a national awareness campaign and a call to action. It is intended to promote community efforts that encourage bystanders to become trained, equipped and empowered to help in a bleeding emergency because a person with a life-threatening injury from a motor vehicle collision, a stab wound or a gunshot wound can bleed to death before first responders arrive. The bystander acts as the first responder and are the first point of c...
August 5, 2020
Organizer: IPSA
Location: Webcast
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