This month, Dan Williams, USWDS product lead, will lead a demonstration of several newly released USWDS components, including file input, breadcrumb, tooltip, and the long-awaited date picker. We’ll also discuss updates to the USWDS gov banner. This event is part of a monthly series that takes place on the third Thursday of each month. We post the video on Digital.gov shortly after each event. USWDS is a library of principles, guidance,...

The government IT marketplace continues to evolve at a rapid pace in this digital age. What once was considered “must do” public sector marketing tasks are no longer relevant in the age of increased activities, smaller staffs, tighter budgets and higher ROI objectives. To provide clarity and practical solutions to this constantly changing market, Digital Government Institute created a Federal Marketing Program to be included at the...

Government agencies require feedback from citizens and multiple other stakeholders to improve customer experience. Effective feedback systems require well thought-out survey questions to obtain valid data. A poor questionnaire will not enlighten decisions, and worse, it could generate bad data that misleads decision makers! The Survey Questionnaire Design Training Seminar was created to help agencies maximize the value derived from agency surv...

There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement. DGI's 15th Government Customer Service Conference -- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer and citizen servic...

Knowledge Management practices in the Federal Government have the potential to dramatically impact service-delivery and our nation's security. By enhancing KM strategies, government agencies can more effectively collect, organize, preserve, share and analyze data and institutional knowledge of the agency and its employees to benefit current and future projects. These benefits would result in improved communications, operations, decision making...