A low-code development platform can provide government agencies with a development environment using a graphical user interface rather than hand-coded computer program to create application software. This approach to software development has several benefits for the public sector, including increased agility, lower costs, higher productivity, effective risk management and governance, and faster transformation. This virtual workshop will explor...

DGI’s 23rd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience. This annual event focuses on all aspects of serving citizens whether it be finding answers via a website, email, text, chatbot, or just speaking to a human. Government agencies need to stay current by adopting innovative ways to meet both citizen and employee needs....

Federal agencies have the tools and resources to use data in critical decision-making processes. Collecting, storing, and analyzing data provides countless benefits to federal agencies, including deeper insights, accelerated mission effectiveness, and more efficient operations. How can your agency maximize data utilization to achieve mission impact? How can you ensure agency efforts to gain insight from data lead to mission enablement? This vi...

As the volume of digital information continues to grow, the scope of electronic records management has expanded exponentially and is an increasingly critical issue for government agencies, particularly as it relates to providing electronic access and retrieval of government records. Key government and industry experts will gather at the 20th annual event to discuss current technology solutions/requirements, policy updates/changes and review ex...

The importance of government agencies providing quality online experiences for constituents and internal stakeholders cannot be understated. Public sector entities serve very diverse audiences – other government agencies, industry, academia, and constituents – and their respective websites need to provide relevant content quickly & easily to each audience. But how are agencies going about modernizing, updating, maintaining, and...

With Baby Boomers retiring, the federal workforce is expected to lose 1/3 of its talent by 2025. Who will fill your workforce gap? 80% of workers today do not want a job if it does not offer flexible work arrangement. And in the age of web and cloud technologies most agencies feel lost navigating the change and adapting. In this webinar you will learn how your agency can solve the talent shortage and speed up services acquisition with a new wo...

Many cloud subject matter experts agree that an agency’s cloud strategy must be aligned with agency mission. Among the most common reasons cloud strategies fail are not having a solid business/operational case for cloud migration, failing to test before deployment, and underestimating the time and funding required. Success factors include “ensuring the whole organization understands the intent, direction and roadmap of cloud adopti...

Are you getting more time back than you put in with your analytics project? How long does it take to onboard a new dataset? Who views what dashboards and for how long? These, and other questions will better help you understand the value of the data and analytics routinely put together on projects. Often, these questions will unlock different understandings of what is extremely valuable and what may not be important at all, not just from the im...

Across the country, governments are putting a stronger emphasis on digital services. With more and more citizens online and eager to communicate digitally, federal, state, and local governments must rise to the occasion. Join us for this session as we explore how agencies can transform the digital citizen experience to enhance speed, flexibility, convenience, and personalization of government services. You’ll learn about: What citizens t...

DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...