The logistical challenges associated with the COVID-19 vaccine rollout are immense, and news of distribution failures nationwide are growing. In the urgency to vaccinate our population, the right citizen experience is critical, yet in most areas of the country there are numerous gaps in the vaccination experience journey. Join experts from Governing and TTEC on February 17 at 11:00am PT/2:00pm ET as we explore how some government and healthcar...

COVID-19 changed everything we thought we knew about crisis response. Now that we’re moving closer to the distribution of a vaccine, states and local governments are faced with figuring out how to prepare, communicate to citizens quickly and effectively, and manage distribution. Join us December 16 at 10:00am PT/1:00pm ET to hear our experts discuss why a coordinated, omni-channel communications plan is critical to preparing your communi...

The COVID-19 pandemic was yet another reminder that state and local leaders must be ready to cope with large-scale disruption. Effective leadership at the city, county and state level has been vital for limiting the spread of the virus and maintaining support for social distancing efforts. And strong leadership will be just as important as communities navigate the economic recovery and cope with declining revenues. Our panelists will cover: Le...

Governing magazine’s Leadership Forums provide transformational leadership and management strategies to help state and local government elected officials, appointees and senior-level agency executives build high-performance government organizations. Faced with unique demands, government leaders have made these annual events their “must attend” day to exchange valuable ideas and spearhead industry partnerships that advance gov...

GOVERNING’S Summit on the Cost of Government is an invitation-only gathering of public officials to confront the structural problems in government and explore the path forward. After the recession, where do states go from here? What are the smart strategies to accelerate recovery, restore stability and create sustainable growth as governments go through a fundamental reset of the way they do the public’s business? The answers matte...