This three-day seminar provides guidance on how to evaluate financial policies and rate impacts to develop policies that are fair and objective, and on how to effectively communicate those policies to customers. You will learn time-honored strategies to get the rate your utility needs to be successful while still promoting community objectives. This year marks 30 years of financial planning seminars at AWWA! More than 5,000 water professionals...

Presenting solutions for balancing the benefits of conservation with the costs, managing water resources, sustainable utilities and infrastructure, urban planning and design, energy efficiency, water conservation, stormwater and reuse.

Over the past 30 years, members of AWWA and WEF have established The Utility Management Conference™ as one of the leading, most informative, and most prestigious management conferences available. Water and wastewater managers and professionals will gather to hear the latest approaches, practices, processes, techniques, case studies, and research in all aspects of utility management. Come prepared to share your experiences and learn from...

AWWA and AMTA are excited to partner with Water Environment Federation and WateReuse Association to create an enhanced technical program. Join us to explore how the latest developments in membrane technology can enhance water reliability and quality. Each year the conference reveals new directions in water and wastewater treatment technologies, desalting and membrane bioreactor applications. 2019 MTC at-a-Glance All events take place at the Er...

Recently passed legislation has new Risk and Resilience requirements for utilities that must be met as soon as March 2020. Other provisions of the legislation will also impact reporting requirements for utilities. To help utilities understand the requirements of this new legislation, AWWA and the Texas Section AWWA will present a one-hour webinar on December 14, 2018, from 11:30 am-12:30 pm Central Time. Join Kevin Morley, Manager of Federal R...

Drinking water quality is a global issue that requires constant research, evaluation, and scrutiny. Water professionals from around the world come to AWWA’s Water Quality Technology Conference & Exposition to benefit from the collective knowledge of industry leaders. Attend this important event to participate in an unparalleled technical program offering attendees opportunities to discover new facets of the water quality field.This y...

Preliminary Schedule is subject to change. Day One (7 Credit Hours)Water Accountability, Water Audits and Data Validation 8:00-8:30 a.m. Registration 8:30 - 10:00 a.m.-Water Supply Infrastructure and Water Revenue Losses -Water Accountability and Water Efficiency 10:00 - 10:15 a.m.Break 10:15 a.m. - noon-The AWWA Standard Water Audit Method and Free Tools-The Data Validation Process noon - 1:00 p.m.Lunch (AWWA Provides) 1:00 - 3:15 p.m.-...

With financing of infrastructure renewal and replacement projects being a significant concern for many water and wastewater utilities, rate increases have been necessary for some utilities to sustainably fund infrastructure projects on an ongoing basis. Rate increases can increase the financial burden on utility customers, particularly low-income customers with the most highly impacted customers dedicating a significant portion of their househ...

This two-day Customer Service Seminar addresses the challenges facing water utilities in the 21st century. The overall purpose of the seminar is to assist Customer Service Representatives in being responsive to increased customer expectations and expanding global demographics. LEARNING OBJECTIVES Identify the characteristics of excellent customer serviceDescribe the main characteristics of effective communicationDescribe the four stages of u...

This two-day seminar presents important information for utility managers interested in recent updates to the 2008 Effective Utility Management (EUM) framework, originally developed by water sector leaders in 2008 featuring both the “Ten Attributes of an Effectively Managed Utility” and “Five Keys to Management Success.” LEARNING OBJECTIVES How EUM can fit into your utility’s management practices.How to use a tool...