How are government contact centers evolving to serve a new generation of citizens and residents? The President’s Management Agenda and rising consumer expectations have placed a renewed focus on improving experience to rebuild trust in government at all levels. At the heart of this work are improvements to the government contact center experience and operational efficiency. Agencies today are tasked with providing their customers with a...

Every 11 seconds, there is a ransomware attack. As the severity and impact of cyberattacks increase against government digital platforms and critical infrastructures, what can agencies do to build a more secure digital future? TD SYNNEX Public Sector and IBM invite you to attend our Zero Trust Federal Compliance Workshop where you'll recieve pratical strategies and next steps designed to address where you are in your Zero Trust journey. Join u...

Things are coming to a head within the federal supply chain (and, frankly, every other supply chain) as cyber-attacks become increasingly more common and sophisticated. Join SteelCloud’s COO, Brian Hajost, and TD Synnex Public Sector's Chief Cyber Security Technologist, Don Maclean, as they discuss how to strategize your cyber response: Explore EO 10428, which calls for bold changes to cybersecurity Learn about SBOMs (software bill of m...

DevSecOps is the cultural transformation and collaboration between development, security, and operations teams to deliver value quickly, securely, and with resiliency to achieve mission objectives. DevSecOps promotes “shift-left” development methodologies which encourage security-preparations start at the very beginning of application development and carry through to the supply chain to detect potential vulnerabilities and complian...

The OMB 21-31 requirement directs federal agencies to adopt a set of standards concerning event log management by August 27th, 2023. Specifically, event logging tier 3 requires federal agencies to invest in automation and user behavior monitoring — two critical components in any zero trust architecture. Legacy systems weren’t built for today’s perimeter-less environment, which is why having a solution that is cloud-native wil...

BMC Exchange 2022 is an online, immersive, and interactive IT and business event focused on the technologies and strategies that will help agile, customer-centric, insight-driven companies evolve to an Autonomous Digital Enterprise and prepare today for the future. In its ninth year, BMC Exchange brings IT technologists and business leaders together to explore trusted technology solutions and cutting-edge innovations for digital differentiatio...

Join Blackboard on September 21, at 11:00am, EST for an engaging conversation where David Casaceli, Railroad Safety Specialist-Technical Training at the Federal Railroad Administration discusses how the FRA approaches training and utilizes Blackboard Learn to deliver education and training.

Public sector agencies are transforming how to execute mission operations and provide services to citizens. Through guidance from recent laws and executive orders including the Technology Modernization Fund, the Evidence Act, memorandum M-19-21, as well as the 2021 Executive Order to improve Customer Experience (CXO), agency leaders are driving innovation and leveraging data to transform how their organizations are able to govern and serve the...

First defined over two decades ago, zero trust has substantially picked up steam in recent years. President Biden’s Executive Order on Improving the Nation’s Cybersecurity has taken it a step further by codifying zero trust as the Federal Government’s security architecture of choice. Nearly every agency desires to achieve zero trust, but the gap between their existing environments and the ideals they read about leave most st...

Join CrowdStrike for a deep dive into the nation-state threat landscape of Iran. Jason Rivera, Global Director - Strategic Threat Advisory Group at CrowdStrike, will give a brief on the broader geopolitical context for the latest Iranian cyber activities, an overview of the primary threat actors responsible for Iranian offensive cyber operations, and these actors’ TTPs (tactics, techniques, and procedures). He will also share mitigation...