Join TD SYNNEX Public Sector and your government peers for a Public Sector Networking Lunch at Medallia’s Experience Conference. This luncheon provides an ideal setting for organic networking with fellow government attendees and Medallia representatives. Secure your spot at this exclusive lunch event sponsored by TD SYNNEX Public Sector. Register now to reserve your seat and maximize your time at Experience 2024. *Lunch is provided to a...

How are government contact centers evolving to serve a new generation of citizens and residents? The President’s Management Agenda and rising consumer expectations have placed a renewed focus on improving experience to rebuild trust in government at all levels. At the heart of this work are improvements to the government contact center experience and operational efficiency. Agencies today are tasked with providing their customers with a...

The next generation of work culture will fuse this customer experience data with real-org employee experience data. Lead by listening. How might we improve the way we communicate and connect to one another during times of uncertainty? In addition to the annual Federal Employee Viewpoint Survey, how are we seeking to understand our employee’s health and wellbeing? It’s challenging to live in a state of ongoing “crisis” a...

What's in the power of a nudge? Government agencies spend millions of dollars each year in effort to support the public everyday and in times of emergency. How are government agencies improving their understanding of how people process information and make decisions, and how agencies can design and administer programs? Government agencies are optimizing performance by leveraging the knowledge of human behavior, like nudges, to improve how they...

Lou Carbone is a renowned expert in understanding and leveraging the unconscious clues and signals from customers and employees when designing new experiences. By understanding the unvocalized needs of stakeholders (i.e., citizens, veterans, seniors, employees etc.) you can create government experiences that connect with your customers and employees, making them feel significant and heard. Lou will share his concepts, built on decades of resea...

What gets measured gets funded. As agencies continue to pursue excellence in their delivery of services, leveraging the strategies and practices used in the business discipline of customer experience (CX) becomes essential. A well-defined CX program highlights the importance of internal experiences critical to delivering on the promise. The government can save millions by reducing duplication and redundancies while providing the public a clear...

LA Country Registrar-Recorder/County Clerk’s Office embarked on an aggressive path to improve the voter experience for over 5.4 million registered voters spanning 4,100 square miles and 13 different languages. Named “Voting Solutions for All People” (VSAP), this initiative brought over 30,000 digital ballot marking devices and 8,000 digital pollbooks to be deployed across nearly 1,000 voting centers. Learn how Cherwell helped...