DGI’s 22nd annual Government Customer Experience Conference will explore the policies, applications and technologies involved with improving customer and employee experience with the ultimate goal of improving citizen services. This annual event is focused on improving customer experience and citizen engagement through all aspects of serving citizens: onsite, online, social media, mobile, contact center operations, and more. The 2022 Gov...

In November 2020, OMB issued memorandum M-21-07 "Completing the Transition to Internet Protocol Version 6 (IPv6)." The memo creates urgency for the Federal Government to adopt IPv6 protocol and the strategic intent to commit to operating its information services, networks and related services using only IPv6. This move is widely recognized as the only viable option to ensure future growth, modernization, and innovation in internet technology....

Federal agencies are in the midst of a profound transformation to become more digitally connected, mobile-enabled, and analytics-driven organizations. What’s finally moving the needle in federal transformation? The undeniable potential to positively impact mission outcomes and citizen services offered by mobile platforms, IoT devices, cloud-based infrastructures and intelligent, AI-driven decision-making. While all these technologies are...