Machine learning and artificial intelligence already are playing a significant role in reworking call centers, in government agencies and private industry alike. Just picture the chatbots that show up every time you go to the online portal for the Department of Motor Vehicles, for instance, and get prompted to renew your auto registration online. To date, call center agents and customers both prefer human interaction. As generative AI (genAI)...

In today’s heatedly competitive job market, government agencies need solutions for retaining top performers, upskilling and reskilling the workforce, and recruiting new talent efficiently. Having a strong Diversity, Equity, Inclusion and Accessibility (DEIA) program is critical to attract and retain top talent. The use of responsible artificial intelligence (AI) can improve agencies’ diversity goals, while adhering to well-defined...

Chief Data Officers Digital Roundtable Our world is more connected than ever and the burgeoning use of artificial intelligence (AI) is spurring invention and innovation across all sectors. That’s why Carahsoft and FedInsider are partnering to bring you the Chief Data Officers Digital Roundtable, covering critical topics in data, artificial intelligence, and machine learning within the government. Join us as we bring together a panel of...

Chief Data Officers Digital Roundtable Our world is more connected than ever and the burgeoning use of artificial intelligence (AI) is spurring invention and innovation across all sectors. That’s why Carahsoft and FedInsider are partnering to bring you the Chief Data Officers Digital Roundtable, covering critical topics in data, artificial intelligence, and machine learning within the government. Join us as we bring together a panel of...

Chief Data Officers Digital Roundtable Our world is more connected than ever and the burgeoning use of artificial intelligence (AI) is spurring invention and innovation across all sectors. That’s why Carahsoft and FedInsider are partnering to bring you the Chief Data Officers Digital Roundtable, covering critical topics in data, artificial intelligence, and machine learning within the government. Join us as we bring together a panel of...

Technologies like artificial intelligence, machine learning, and robotic process automation are revolutionizing the way that government works. Lack of resources across state and local governments coupled with increasing citizen demands for digital service delivery are driving agencies to tap powerful new capabilities in areas as diverse as infrastructure, call centers, cybersecurity, and health care. Join us to explore the nuts and bolts of th...

Technologies like artificial intelligence, machine learning and robotic processing offer the potential to fundamentally change the way that government works. Lack of resources across state and local governments coupled with increasing citizen demands for digital service delivery are driving agencies to tap powerful new capabilities in areas as diverse as infrastructure, call centers, cybersecurity, and health care.Not only do these technologie...

Technologies like artificial intelligence, machine learning, and robotic process automation are revolutionizing the way that government works. Lack of resources across state and local governments coupled with increasing citizen demands for digital service delivery are driving agencies to tap powerful new capabilities in areas as diverse as infrastructure, call centers, cybersecurity, and health care. Join us to explore the nuts and bolts of th...

Improper payments are a long-standing problem and cost tax payers nearly $150 billion dollars each year. The White House lists “Getting Payments Right” as one of a handful of Cross-Agency Priority (CAP) goals, with officials from the departments of Labor, Treasury, Health and Human Services, and the Office of Management and Budget leading the effort. Agencies like the Centers for Medicare and Medicaid Services are exploring the use...

The network of the future is driven by technologies like artificial intelligence, machine learning, block chain, and zero trust and their impact on disaster relief, medical readiness, data management, maintenance and logistics, vehicle safety and cyber resiliency. These trends provide the digital dexterity to deploy cost-effective innovation to hone the government’s global edge.The ability to operate networks so they are adaptable to any...