Customer Experience is a Presidential Priority under the Management Agenda. We believe that not only does the public deserve to get excellent service from the government, it's a national imperative. Trust and engagement with government is driven to some degree based on the experience the public has when interacting and obtaining information and services from the government. This summit will feature leaders in government and industry that are f...

This half-day professional development event will provide interactive dialogue-driven workshops designed specifically around the questions and issues being raised by the federal data community. The DATA Act Forum is a part of the ACT-IAC's ongoing DATA Act - Transparency in Federal Financials project. The goal of the forum is to engage government and industry leaders who are focused on implementing the DATA Act in lively conversation surroundi...

This year's Management of Change will focus on what needs to change to get us to what the next generation government can be, and how, as a motivated public-private partnership, we will get there. To develop actionable deliverables to change perception and rebuild the brand. In small interactive workshops led by your colleagues across government and industry, MOC will examine six different topics that will define the next generation of innovati...

Each spring ACT-IAC hosts an awards lunch to honor outstanding government programs that have improved government – and its ability to serve the public – through the effective and innovative use of information technology. The winners of these awards are selected by a panel of government and industry judges.

On February 26, 2014, Illuminate’s “Shared Data, Shared Knowledge” will bring together a diverse audience of stakeholders from the public and private sector to participate in an interactive lecture about the power of open data. Thought leaders Waldo Jaquith (Open Data Institute), Jeanne Holm (Data.gov) and Yuvi Kochar (Graham Holdings Company) will lead a discussion on the value of open data and examine how open data: Can be...