Government Customer Service Conference & Expo

There are plenty of changes underway in how the federal government operates and manages technology for improving service, including the Administration challenging government agencies to focus on effective ways to foster citizen engagement.

DGI's 13th Government Customer Service Conference -- which is free for government professionals -- will explore the policies, applications and technologies involved with improving customer and citizen services. This annual event is one of the largest serving public sector professionals responsible for improving customer experience and citizen engagement through content management, Application Programming Interfaces (APIs), social media, mobile technologies, contact center operations, and more. Annually, conference presenters share practical, actionable information on successful programs, obstacles overcome, future plans and recommendations to boost customer service programs.