Best Practices in Government Customer Services Training Seminar

This event qualifies for 5.25 CEUs

This event qualifies for 5.25 PDUs

Background

The Administration is taking action to deliver improved customer service across the Federal enterprise. In April 2011 the President issued an Executive Order requiring each agency to develop a customer service plan that identified implementation steps for their customer service activities. More recently, Cross-Agency Priority Goals were announced in the 2015 Budget, including delivering world-class customer services to citizens by making it faster and easier for individuals and businesses to complete transactions and have a positive experience with government; and improving outcomes and customer satisfaction with Federal services through smarter IT delivery and stronger agency accountability for success. In addition, the Government Customer Service Improvement Act was developed to set standards aimed at increasing the quality of service provided to the public by government agencies.

And while there has never been more attention focused on the effectiveness of our services, there has also never been a more challenging environment for delivering them. Agencies and organizations struggling with this difficult dichotomy tend to work alone rather than seek the experiences of others who deal with similar challenges. Now you can learn how other government organizations at all levels have found ways to master them.

Course Description

This one-of-a-kind course shares lessons learned in effective service delivery by hundreds of organizations at all levels of government. This information is unique to the government service environment and is not available anywhere else. In addition, you will learn about a detailed cross-channel service model developed by service managers from all government lines of business to guide your service evolution and resource prioritization. You’ll also see a wealth of examples of how to apply creativity to your service delivery in order to master the challenges you face daily.

Why Attend

There is no other course like this one! It was created by the instructor to provide the practical learning resource he wished for as a government service manager for over 20 years. You will learn what thousands of others at all levels of government today have discovered works in the effective delivery of services -- in a single day, at a reasonable cost, and in a relaxed networking atmosphere focused on your professional needs.