At Your Service (Customer Service)


This event qualifies for .3 CEUs

This event qualifies for .5 CPEs

This event qualifies for .3 CLPs



Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service webinar will provide you insight on the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Speaker and Presenter Information

Lt. Colonel Ann K. Lee (USAF, Retired), CMBA, MA - Principal & Chief Operating Officer Ann K. Lee, a Principal within CGI, is a proven management professional providing strategic and creative leadership in the areas of program, project, operations, training and production management. She brings over 21 years of dynamic leadership, with a demonstrated ability to manage, motivate and build cohesive teams which produce immediate contributions in systems, analysis and business operations. Ann has conducted leadership development events for over 1000 individuals within the public and private sector.

Expected Number of Attendees

150

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, Intelligence Agencies, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), Judicial Branch Agencies, State Government, County Government, City Government, Municipal Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC


    Event Type
    Webcast


    When
    Tue, Jul 23, 2013, 1:00pm - 1:30pm ET


    Cost

    Complimentary:  $0.00


    Website
    Click here to visit event website


    Organizer
    Crowned Grace International


    Contact Event Organizer



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