Virtual Court is Here to Stay

Like many industries, the pandemic forced the court system to rethink how they deliver services and carry out everyday business. Courts had been slow to adopt technology with e-filing and e-notarization being the biggest digital changes over the last several decades. Hearings were still in person with remote testimony a rarity. This meant that lawyers might have to travel hundreds of miles for a 15-minute hearing. Even in the face of this inefficiency, there was no big push to change. Then came COVID.

More Than a Pandemic Fix

Zoom-based hearings became commonplace to facilitate cases while keeping all participants safe. But as the pandemic restrictions on in-person extended, courts nationwide started seeing huge benefits to the online process.

Virtual hearings increased participation by defendants. In Arizona, between 2019 and 2020, a Pew study found that there was an 8% drop in default judgments - judgments where the plaintiff wins simply because the defendant failed to appear. Attendance among jurors also increased. Texas saw a big spike in juror attendance after the transition to an online system. Continue reading