Tag Archives: Centers for Medicare and Medicaid Services

Securing Our Healthcare Infrastructure

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We don't typically think of healthcare as infrastructure, but the functioning of our healthcare facilities is just as essential as that of our roads and utilities. Because of this criticality, healthcare systems require 100% uptime, a necessity that is vulnerable to the reality of cyber threats.

According to the FBI's Internet Crime Report, the healthcare industry reported 444 cyber-related incidents in 2024, the most out of any critical infrastructure industry. Despite this reality, many hospitals and health systems feel unprepared to respond and recover from these threats. The Travelers Risk Index survey found that only 51% of healthcare respondents were confident their organizations have best practices in place to prevent or mitigate a cyber event. Key challenges driving this lack of confidence include: Continue reading →

Checking Up on Digital Health Solutions

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The health industry has always leaned into emerging technologies to help it become more efficient and effective in delivering patient care. Like a doctor's stethoscope or an X-ray machine, today's digital solutions are part of a continuing evolution of medical tools that enhance and inform provider care. Of course, this use of technology must be thoughtful and careful not to replace doctors or their decisions with computer-generated suggestions.

The government's role of oversight into healthcare delivery is a careful balancing act of encouraging innovation while ensuring patient safety. From medical devices to artificial intelligence (AI), regulations are evolving to ensure healthcare gains efficiencies and insights from digital solutions while maintaining patient protections. In fact, the Food and Drug Administration recently created a new Digital Health Advisory Committee to help support the development of digital health technologies and their regulation. This committee will examine a wide variety of technologies and issues, including AI, cyber security, and equity in healthcare delivery. Continue reading →

Improving Service. Improving Trust.

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Improving customer service (or in the case of the government, citizen service) has been a focus of the Federal government for the past several administrations, most recently being named a key goal of the Biden-Harris President's Management Agenda (PMA). Despite this focus, citizen satisfaction with government service has remained low, but a 2022 report shows that the tide may be turning.

The American Customer Satisfaction Index's (ACSI) Federal Government Report 2022 showed that citizen satisfaction with Federal government services increased by 4.6 percent in 2022. Report authors attribute the increase to improved availability of digital services (spurred by the PMA and the Customer Service Executive Order) and major government initiatives including the distribution of free COVID-19 tests. Continue reading →

Agency Spotlight: Health and Human Services

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The Department of Health and Human Services (HHS) has been in the spotlight like never before with their critical role in managing the pandemic. While there is a lot of work still to be done on that front, other critical efforts are taking place across HHS agencies that will have an incredible impact on the health and well-being of citizens.

Data Sharing

The necessity of sharing data to understand and respond to the pandemic spawned a host of new applications and a new openness to data sharing across HHS as well as governmentwide. The first major HHS data sharing platform was launched in April 2020. Named HHS Protect, this platform provided visibility into more than four billion data elements from 225 sources providing intelligence on rates of infection and hospitalizations. HHS is committed to expanding its use and sharing of data in all areas of its mission with programs including the Data Optimization Initiative, Administration for Children and Families Data Sharing Solutions, and the Trusted Exchange Framework and Common Agreement (TEFCA). Continue reading →