Tag Archives: Executive Order

Evolving Disaster Response in Our Communities

Posted on by

The Achieving Efficiency Through State and Local Preparedness Executive Order (EO) aims to streamline the coordination between federal, state, and local emergency preparedness and response efforts. The requirements in the EO push more responsibility to state and local agencies for investing in revised preparedness and response plans regarding cyberattacks, wildfires, hurricanes, and other disasters. This guidance supports the idea that "preparedness is most effectively owned and managed at the state, local, and even individual levels, supported by a competent, accessible, and efficient federal government."

Bolstering emergency preparedness has been a critical focus of states and localities even before the EO. As weather related events grow in frequency and intensity, communities across the nation have been working to mitigate the impact of disasters before, during, and after events. Continue reading →

Navigating Government Event Travel and Spending Restrictions

Posted on by

The Department of Government Efficiency Cost Efficiency Initiative Executive Order (EO 14222) looks to transform "Federal spending on contracts, grants, and loans to ensure Government spending is transparent and Government employees are accountable to the American public." One specific focus mentioned is spending on travel. In addition to an initial freeze on travel, the EO also mandates agencies implement an online system for employees to submit "written justification for ... [non-essential] federally funded travel" to facilitate travel authorizations moving forward.

This guidance has left many in government wondering how and if they can travel to events. It has also left event planners wondering if they need to alter agendas, create back-up plans for speakers that may have to cancel, or even cancel events altogether due to a risk of low public sector attendance. Continue reading →

AI in 2024 and Beyond

Posted on by

Driven both by genuine need and by Executive Order, agencies across government made great strides in 2024 to incorporate Artificial Intelligence (AI) into their IT systems and business processes to increase efficiency and introduce new insights for data-driven decision-making.

AI is widely used across government in a variety of capacities, including fraud detection at the Internal Revenue Service and Social Security Administration, public health data analysis at the Centers for Disease Control and Prevention and the Food and Drug Administration, powering chatbots to improve customer service at General Services Administration and Veterans Affairs, and more. Continue reading →

Connecting to Data and People for Improved Citizen Service

Posted on by

The Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government (CX EO) put a governmentwide priority on accelerating modernization efforts that impact how the government serves its citizens. A key focus of the CX EO was reducing the "time tax" by simplifying processes for applying for federal aid - particularly in areas where there was already high stress like disaster assistance, financial shock, or adding children to a family. The programs that have emerged as early solutions have focused on two key areas - understanding the journey and experience of the customer and enabling better data sharing across organizations.

Meeting Customers Where They Are

Citizens expect mobile access with personalized service when interacting with nearly any commercial entity. That expectation extends to the government and agencies working to deliver service via apps and streamlined digital portals. Continue reading →

Rebuilding Trust in Government Through Service

Posted on by

A survey released in April 2021 showed only 24 percent of the American public had trust in the Federal Government. This was up from 21 percent in 2020 but still near a historic low. Knowing this reality, the Biden Administration made improving customer service a cornerstone of the President's Management Agenda (PMA) Vision with a goal of "delivering excellent, equitable, and secure Federal services and customer experience." This was followed by the Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, directing government leaders to account for the experiences of the public in seeking government services.

This Executive Order includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, all of which aim to improve people's lives and the delivery of Government services. Services supporting the following focus areas were called out for immediate attention and improvement: Continue reading →