How Technology Is Improving Citizen-Government Relations

When it comes to modernizing government, implementing new technology should not be the goal. The driver should be mission achievement improving service. Technology should not be the end solution, but an enabler of better processes.

With that in mind, we wanted to take a look at some of the buzziest technology solutions and see how they are enabling better citizen service.

Geospatial Data

A good deal of government service involves knowledge of a location. City, state, and federal governments need geospatial data to inform their work--from efficient emergency response to disaster preparedness and response, to the coordination of major events like Mardi Gras, marathons, and the upcoming World Cup and 2028 Olympics. Continue reading

Out-of-this-World Geospatial Benefits

The applications of geospatial data are expanding beyond its original use for mapping. With mandates for government agencies to become increasingly data-driven, the ability to tie location data into planning has become a valuable asset. Integrating geospatial data into planning and operations helps agencies meet broad goals of efficiency, transparency, and preparedness.

Government Efficiency

Utilizing geospatial technology in conjunction with Internet of Things (IoT) sensors and cameras, agencies can automate field inspections. This means capturing changes in infrastructure (a crack in a bridge support, a building constructed without a permit, a leak in a water line) and passing on important information to the people who inspect and fix these assets. While a traditional on-site inspection can take 30-50 minutes (not counting travel time), If the bulk of the assessment is completed before arriving onsite, inspectors can spend less time there, examining only the captured changes or most critical elements of the assessment. Continue reading

Geospatial Technologies Find Their Place in Planning

Geospatial data ties information to a location. Geographic Information Systems (GIS) layers this location data over any other data set, creating some important insight for public policy, infrastructure, and citizen service planning in a number of areas.

  • Sustainability - perhaps the most obvious use of geospatial data is in helping understand the current environment. With a view of air quality, tree cover, water levels, and more, communities can not only monitor ongoing changes but model what impact new construction or programs could have on an area. The Centers for Disease Control and Prevention created an interactive map to help state and local leaders understand the environmental burdens on their communities' health. Combining 36 health, social and environmental indicators, the application assigns an environmental justice score per census tract. This allows officials to see and then prioritize action for vulnerable areas. If a local government is looking to add a manufacturing plant, they can not only see what current pollution levels are, but can also determine if an area is made up of largely non-English speakers so that they know how best to communicate and involve the community in decisions about the plant.
  • Policing - The Justice Department is looking for proposals that apply geospatial data to track criminal activity affecting businesses and neighborhoods. Understanding where and when incidents occur and who may be involved helps police departments target patrols and implement programs that can help prevent incidents.
  • Public health - The Washington Department of Health's GeoHUB layers various department datasets over location information. Geospatial information helps pinpoint access to services across the state. Staff can analyze the state's transportation network and the location of, say, dialysis facilities to identify where residents do not have easy access. Presenting this information on a map makes it more digestible than having to parse out information from multiple charts and graphs.
  • Elections - State elections divisions use geospatial information and systems to enhance the efficiency and utility of election systems. A huge problem is ensuring addresses are correctly aligned to the right precincts so when people register to vote they are assigned the right polling place. Precinct lines are changed on the local level while registration frequently happens at the state level. Mapping addresses with precincts in real time allows for more accurate assignments.

Continue reading