Tag Archives: PA

Improved Technology Means Improved Citizen Service

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A focus on government efficiency should benefit citizens by yielding improved service and better stewardship of tax dollars. Efforts have been underway across government for decades to improve service to the citizen. With the government embracing artificial intelligence (AI) and new security paradigms, the digitization of government continues to accelerate in support of citizen service.

Paperwork Reduction

The Paperwork Reduction Act of 1980 kicked off the government's focus on reducing both paperwork and manual effort. Now a new piece of legislation may accelerate efforts further. The ePermit Act was introduced to create an interagency data system to serve as a single point for tracking real-time data on environmental reviews. Currently, agencies have siloed systems that make it difficult to share information, even though permitting often spans multiple agencies. This act responds to the administration's desire to streamline regulatory compliance, easing burdens on industry. Continue reading →

FITARA 18 Sees Agencies Move to the Head of the Class

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FITARA

The latest Federal Information Technology Acquisition Reform Act (FITARA) scorecard, released in September, showed dramatic improvements in the progress agencies have made towards meeting IT modernization goals. The overall grades of 18 of the 24 tracked agencies increased, while grades for the remaining six agencies were unchanged. Per the scorecard,13 agencies now have an overall 'A,' 10 have a 'B,' and only one agency--the Energy Department--has a grade of 'C.' The Department of Health and Human Services and the Department of State showed the greatest improvements, with both agencies' grades moving from 'D's to 'A's.

The grading categories, unchanged from the previous report, measured agency CIO authority enhancements; CIO investment evaluation; cloud computing; modernizing government technology; cybersecurity; and progress transitioning from legacy contracts to the GSA's newer Enterprise Information Solutions (EIS) contract. Improvements in the categories of cloud computing, cybersecurity, and EIS transition contributed to higher scores. Continue reading →

Grading the FAFSA Roll-Out

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The Department of Education underwent a complete overhaul of its Free Application for Federal Student Aid (FAFSA) online system to improve the user experience. The existing form consisted of 108 questions, and the Department saw that many applicants were abandoning the process out of frustration and confusion.

The FAFSA Simplification Act was passed in 2020. The act helped fund the work needed to simplify the form and update how aid was calculated. The system rolled out in December 2023, more than a year later than expected and at the height of college application season. While the new system did reduce the number of questions to a maximum of 36 and the intake of 3.1 million forms in the first month alone, the rollout has been marred by some glaring issues that have made the customer experience worse, not better, for many, already stressed college-bound students. Continue reading →

FITARA’s Sweet 16 Shows One-Third of Agencies Making Gains in Modernization

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Since 2015 the government has bi-annually taken the pulse of IT modernization efforts with the FITARA scorecard. Created as part of the Federal Information Technology Acquisition Reform Act (FITARA), the scorecard provides a glance at how agencies are managing seven key IT activities:

  • Agency CIO authority enhancements
  • Transparency and risk management
  • Portfolio review savings
  • Data center consolidation
  • Modernizing government technology (MGT)
  • Cyber
  • Transition off Networx contract

The latest report unveiled at a roundtable event rather than the traditional hearing, showed three agencies achieving As, 16 Bs, and five Cs. Education and Labor received their first overall A score, joining the U.S. Agency for International Development, which had previously scored an A. Of those Bs, six were improvements from Cs - Agriculture, Energy, Homeland Security and Interior, Office of Personnel Management, and Social Security Administration. Continue reading →

How Blockchain Unlocks Government Challenges

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Blockchain is best known as the power behind digital currency, but the base technology has so many more applications. At the root of blockchain is its ability to record the transactions of assets. This visibility is key to the digital transformation of government services and operations.

Supply Chain

The most obvious use of blockchain may be in the movement of goods, providing a record of "ownership" of a specific asset and the path it has taken to get to its present location. The digital tracking removes the challenges of moving paperwork (either hard copy or electronic) between organizational boundaries, enabling a digital token to serve that same purpose.

Just because the ledger is "public" does not mean it is not secure. The U.S. Department of Defense is using blockchain to provide a single source of truth for tracking materials. It has proven to optimize processes and reduce costs, enhancing government readiness. Continue reading →