Tag Archives: policy

Meeting the Needs of the Federal Workforce

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The U.S. Federal government is the single largest employer in the country (even just counting civilian employees, not military). With the size and scope of work involved in running our government programs, this community of over two million people is incredibly diverse, but there are some commonalities in terms of workforce challenges and concerns.

  • Automation - There is a real fear as digital initiatives become routine and administrative tasks are automated, machines will take over the work of humans. However, workforce and technology leaders have said over and over this is simply not the reality. Yes, certain tasks that people used to do will be handled by machines, but that shift frees up those same people to do other, more valuable work. The government is committed to "reskilling" the workforce to be able to rise to these new, more innately human tasks and, in turn, expect to see increased job satisfaction as people move from rote, mundane tasks, to activity that has a closer connection to the mission of the organization they work for.
  • Relocation - The military has grown accustomed to the BRAC process as bases are closed or their use changes to better support the realities of global defense. However, relocation is now a reality for the civilian workforce. With telework and remote workforces now better enabled, it is not as critical that all workers are located in Washington, DC. The government, including the Department of Agriculture and the Department of the Interior, has been looking for ways to consolidate operations in areas that are more central to the constituents they serve and are in areas of the country with lower real estate prices and cost of living.
  • Stability - Once thought to be the most stable of jobs, recent spending impasses and resulting government shutdowns have left one in four government workers worried about the impact a shutdown would have on their life.

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Exposing the Supply Chain is a Matter of National Security

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The phrase "Supply Chain" may make you immediately think of retail giants like Amazon and Walmart or manufacturers like GM and John Deere, but government is highly reliant on security supply chains. A supply chain is the network of all the people, organizations, resources, activities and technology involved in the creation and sale of a product. It encompasses the delivery of source materials from the supplier to the manufacturer, to its eventual delivery to the end user. In government, supply chains have come front and center with the Trump administration's rulings banning government use of products from certain Chinese manufacturers citing security concerns that products could contain ways for the Chinese to spy on the U.S. Companies selling technology to the government have to be able to trace the source of all elements of their products to ensure nothing originated with the banned distributors.

Being able to do this requires a mature supply chain process and solution. Interagency committees have been established to determine best practices in securing increasingly complex supply chains. Understanding supply chains is an expensive undertaking and one survey found that small and mid-sized businesses are opting out, counting on the fact that they will not be the ones called out to defend their supply chain to government. This mentality may not be an option for long.

DoD is getting more and more prescriptive in their security and supply chain guidance, adding the review of contractor purchasing systems as part of bid reviews. GSA has also explored banning the use of refurbished IT, since that includes products where a supply chain cannot be re-created.

The rules and regulations around supply chains can seem just as complex as the chains themselves. Luckily, it's a topic of discussion at a number of upcoming events.

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Small Area, Small Problems? Not the Case with State and Local Governments

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The operating challenges around budgets, resources, and legacy technology we see at the Federal level are amplified at the state and local level. Just because these groups are responsible for a smaller population does not mean their problems are smaller. On the contrary, historically low staffing levels and a geographically-limited pool of talent feed into the core challenges that all government teams face.

Security - Securing systems and the data that lives on those networks is now seen as a focus beyond IT. Everyone plays a role in cybersecurity, and there is a real need to update systems and processes as well as educate users.

Innovation - Since teams are so busy with day-to-day operations, stepping back to foster innovation can be difficult.  Many are finding ways to make the transformation work. In fact, some of the most innovative public sector programs are happening on the local level.

Managing change - Communication is key in implementing change within small, tight-knit teams. Participation in decision making ensures that new solutions meet the needs of the workforce as well as the citizens.

Finding time for training - All of the challenges above feed into an inability to make time for training and education to keep up with the rapidly evolving technology field. Continue reading →

Opening the Data Floodgates

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Part of the President's Management Agenda (PMA) calls out leveraging data as a strategic asset for more effective government. In support of this, several pieces of legislation and policy have been created to better enable and even incentivize agencies to make their data available and open for use across government and by citizens.

Federal CIO Suzette Kent recently said that the Federal Data Strategy will be released soon and will prioritize datasets that could help stimulate the economy, protect the nation, and continue important research. The guidelines will present principles that prioritize data security, privacy, and transparency.

This Federal Data Strategy follows the passage of the Open, Public, Electronic, and Necessary (OPEN) Government Data Act at the beginning of the year. This law requires that all non-sensitive government data be made available in machine-readable formats by default. It also creates a Chief Data Officers Council that will address data governance across agencies.

Even before these laws and guidance were released, we've seen how access to data can impact communities. For example, in Asheville, NC, BeLoved Asheville, an activist group of homeless people, launched the Homeless Voice Project. This project filters public crime data using arrestees' addresses. They were able to show that the homeless population was being disproportionally targeted and arrested by highlighting the number of homeless shelter addresses being used. In Norfolk, VA, community groups are using data to show the impact of re-development on communities, highlighting the size of population displacement that would come with gentrification. These groups are finding there is less "shouting across the table" and common ground is easier to find when arguments are backed with data. Continue reading →

The Next Step in Data Center Consolidation

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Data center consolidation has been a mandated goal in the federal government for a number of years. The introduction of cloud, virtualization, and shared services means the government can run more efficiently with less hardware that no longer requires huge, physical servers to sit in buildings. Many of which were built for the sole purpose of housing servers. Consolidation saves money on technology, the support of that technology and also reduces agency real estate footprints and needs. While agencies have made some strides, the OMB sees the progress to date as going after low hanging fruit and is now challenging agencies to think bigger.

According to a drafted policy issued in November, OMB stated, "Agencies have seen little real savings from the consolidation of non-tiered facilities, small server closets, telecom closets, individual print and file servers, and single computers acting as servers." The push now should be in moving to the cloud and shared services, and looking to commercial third parties to host government data.

More than moving servers and workloads, data center consolidation relies on changing the way agencies manage data. The Data Accountability and Transparency Act was enacted to make information on government spending more transparent. Doing so requires agencies to agree to and implement data standards so that information can be shared across government and openly with the public. This implementation of standards has been a stumbling block for compliance. Continue reading →