Qualtrics, OMB Circular A-11, Section 280, CX
OMB's New Customer Experience Guidance

OMB Circular A-11, Section 280
 
Thursday, November 1, 2018
2:00pm ET; 11:00am PT
30 minutes
Online
In June 2018, the Office of Management and Budget (OMB) issued new guidance for federal government agencies on incorporating best practices and principles of customer experience as a business discipline into their organization. This new OMB Circular A-11 Section 280, "Managing Customer Experience and Service Delivery,” requires High Impact Service Provider (HISP) agencies to take action.

Join our complimentary webinar, presented by Stephanie Thum, CCXP and Qualtrics' Chief Advisor for Federal Customer Experience, to learn about the new A-11 Section 280 guidance, including:
  • What it is and what it means for you
  • Which agencies it applies to
  • How customer experience and strategic planning executives, along with other agency executives, may need to partner across their organization in order to comply with the new Section 280
Register now to take your first steps towards meeting these new customer experience guidelines and requirements for your agency!

carahsoft
Tsedey Bisrat
703-889-9778
By supplying my contact information, I authorize Carahsoft and its vendors and partner community to contact me with personalized communications about their products and services. Please review our Privacy Policy for more details or to opt-out at any time.
 
 
 
© 2018 Carahsoft Technology Corp.
1860 Michael Faraday Drive, Suite 100
Reston, Virginia  20190
www.carahsoft.com
T: 703.871.8500  |  F: 703.871.8505