Web based citizen services have dramatically enhanced the ease and efficiency with which citizens can interface with government; However, these online services haven't always lived up to their promise. IT leaders need to leverage the cloud, implement best practices around security and scalability, and take a proactive approach to identity to effectively execute on a portal approach to citizen services.
The rise of cloud computing offers an alternative to the siloed services approach that we see today. It provides an opportunity to deliver services on a shared infrastructure, through a single portal interface. If a city can break down the walls - making it possible for health, and education, and housing to operate in a coordinated fashion, for example - it can deliver services with far greater depth and efficacy.
- How agencies can best leverage the cloud to forge a citizen services portal
- How to think strategically about the long term needs of your cloud-based portal projects
- The importance of identity management
