Target Setting for Optimal Customer Service with Predictive Analytics

A major complaint in many government agencies is information overload. How do you make sense out of all the data coming in and then use it to make a difference?  In the past, too much emphasis has been placed on producing performance information to comply with a checklist of requirements instead of using it to drive change. This must change. Federal managers and employees at all levels must use performance goals and measures to set priorities, monitor progress and diagnose problems. They must learn from practices that work and those that do not. During this interactive dialogue you will learn how to use goals and measures to motivate your workforce and show program results.

Join The Performance Institute and CFIGroup as we explore how to use measurement and analytics to improve customer satisfaction;

·         Ensure that the actions you take today directly align your organization’s goals

·         Use predictive analytics to analyze your data: combine information on past circumstances, present events and project future actions

·         Use the insight from your data to direct, optimize and automate your decision making

This is your chance to share ideas with your colleagues, hear from leading experts, access best practices from your peers, and raise key issues about the future of performance management, measurement and predictive analytics in government.