Service Management & Performance Analytics in the Cloud for Public Sector

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost efficient or supporting continuous regulatory change and scrutiny? Deploying services without understanding if those services are really meeting the business needs is like picking a destination without a map on how to get there.

At the heart of a business service is a structured process that needs to be managed by public sector IT support teams. Creating automated workflow in ServiceNow is just the first significant step in making services manageable. IT also needs to create visibility into the process and assist business service owners in identifying developing trends that could lead to SLA breaches and regulatory violations.

Every week, we’re hearing about the need for automation and efficiency with budget cuts looming. If you are looking at service automation and see value in a common platform providing a single source of data across your enterprise with the built-in tools to monitor process performance and reduce the cost of service delivery – View our on-demand webcast to learn how ServiceNow Performance Analytics helps organizations gain insight into process performance to prevent SLA breaches and regulatory violations.