Service Management & Process Automation in the Cloud for Public Sector

State & Local Governments are deploying more cloud and SaaS applications than ever before to support a wide range of business services. But how do they know if their processes are more cost-efficient or whether employees are using their time efficiently? ServiceNow allows agencies to achieve new levels of enterprise productivity by optimizing internal processes.  

At the heart of a business service is a structured process that needs to be managed by public sector IT support teams. Creating automated workflow in ServiceNow is the first significant step in making services manageable. IT needs to create visibility into the processes in order to reduce the cost of servicing employees with little technical experience, they need to demonstrate value by aligning IT strategies to business strategies, and to combat speed and quality pressures.

Every week, we’re hearing about the need for automation and efficiency with budget cuts looming. If you are looking at service automation and see value in a common platform providing a single source of data across your enterprise with the built-in tools to reduce the cost of service delivery – View our on-demand webcast to learn how ServiceNow Service Management helps organizations automate everything as a service and provide a modern service experience to everyone in the enterprise.