Effective Communication and Service Strategies for Government Employees



Good customer service is difficult to find in private business and is almost non-existent in government. Many government employees are beaten down and defensive and hate their jobs but are often trapped and simply marking time until they can get their pension. Most people don't enjoy being difficult, but they have become calloused and just want customers to go away. This topic will help you learn to enjoy your job, maybe for the first time. This information can provide the reason for change and the tools to change. It is common sense, but too often, common sense is not common practice. Find out how to keep focused on positive change and making your job fun by providing help to those who will be astounded that someone from government actually cares.

Speaker and Presenter Information

Richard Petree

Western Valuation and Consulting, LLC

  • Partner in the office of Western Valuation and Consulting, LLC
  • Practice emphasizes all aspects of appraisal of properties and management/leadership of staff
  • Conducts regular seminars and workshops on leadership and management
  • Author of several publications related to the areas of leadership
  • BBA degree in management and general business, McMurry University, Abilene, TX
  • Member of the International Association of Assessing Officers, Texas Association of Appraisal Districts
  • Can be contacted at rpetree@westernvc.com or 325-8290614

Relevant Government Agencies

Other Federal Agencies, Federal Government


Event Type
Webcast


This event has no exhibitor/sponsor opportunities


When
Tue, Apr 17, 2018, 1:00pm - 2:00pm ET


Cost

Live Webinar:  $99.00
GovEvents Member Price: $89.00
Live Webinar + Recording:  $178.00
GovEvents Member Price: $151.00


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Website
Click here to visit event website


Organizer
Lorman Education Services


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