Executive Briefing Series: Digital Customer Experience

Thanks to the advent of cloud computing, machine learning, improved data sharing technologies and mobile computing, agencies have the tools to do even more on the citizen- or customer experience front.

In this exclusive executive briefing, the following federal practitioners provide examples of the digital customer experience:

• Christopher Barnett, Chief Technology Officer, Intelligence, General Dynamics Information Technology
• Beau Houser, Chief Information Security Officer, U.S. Small Business Administration
• Mark Johnson, Deputy Chief Information Officer, Chief Information Security Officer, and Chief Privacy Officer, U.S. Agency for International Development
• Dr. Matthew McFadden, Director, Cyber Practice, General Dynamics Information Technology
• Rod Turk, Chief Information Security Officer and Acting Chief Information Officer, Department of Commerce
• Pamela Wise-Martinez, Cloud and Enterprise Data Architect, Pension Benefit Guaranty Corporation