Citizen Engagement Summit

This event qualifies for 4 CPEs

Delivering Smarter Digital Services


Citizen engagement is both a science and an art. Successful efforts are measurable, data-rich and mission driven, but truly connecting with end users requires skills and mindsets that can remain elusive for many agencies.


Overcoming those obstacles is essential, and government’s customers now take it for granted that services should be available at any time, from any device, and through multiple channels. Top leaders across government have similar expectations.


To meet expectations, agencies must assemble the tools, talent and knowledge of user needs to deliver intelligent and efficient digital services. At this event, engagement experts from both government and industry will explore how agencies can meet these demands and transform their relationship with the digital citizen.


Potential topics to be addressed include:

  • Managing digital services across multiple channels
  • Tailoring digital services for the mobile user
  • Data’s role in user-centric design
  • The role of self-service in a digital services strategy
  • Securing the digital transformation
  • The evolution of citizen relationship management
  • Building the business case for citizen engagement
  • Learning from state & local success stories
  • Shared digital services and interagency resources

Speaker and Presenter Information

Joseph Klimavicz

Deputy Assistant Attorney General, Chief Information Officer

Department of Justice


Ryan Hillard (Invited)

Digital Services Specialist

Small Business Administration

Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), City Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, FDA

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Wed, Feb 27, 2019, 7:30am - 2:00pm


Government & Military Attendees:  $0.00
Washington Technology Insider:  $339.00
Industry/Contractor:  $399.00

The Mayflower Hotel, DC
1127 Connecticut Ave, NW
Washington, DC 20036
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