Citizen Engagement Summit

This event qualifies for 4 CPEs

Delivering Smarter Digital Services

Citizen engagement is both a science and an art. Successful efforts are measurable, data-rich and mission driven, but truly connecting with end users requires skills and mindsets that can remain elusive for many agencies.


Overcoming those obstacles is essential, and government’s customers now take it for granted that services should be available at any time, from any device, and through multiple channels. Top leaders across government have similar expectations.


To meet expectations, agencies must assemble the tools, talent and knowledge of user needs to deliver intelligent and efficient digital services. At this event, engagement experts from both government and industry will explore how agencies can meet these demands and transform their relationship with the digital citizen.


Potential topics to be addressed include:

  • Managing digital services across multiple channels
  • Tailoring digital services for the mobile user
  • Data’s role in user-centric design
  • The role of self-service in a digital services strategy
  • Securing the digital transformation
  • The evolution of citizen relationship management
  • Building the business case for citizen engagement
  • Learning from state & local success stories
  • Shared digital services and interagency resources

Speaker and Presenter Information

Brian Merrick

Deputy Director, Cloud Program Management Office

Department of State


Eddie Tejeda

Director of Federalist, Officer of 18F, Technology Transformation Services

Federal Acquisition Service

General Services Administration


Surendra Babu (Pending Agency Approval)

Information System Security Manager & Information System Security Officer

Department of Education


Kim Baldwin-Sparks

Associate Commissioner for the Office of Electronic Services and Technology

Social Security Administration


Amira Boland

Customer Experience Detail, Office of Management and Budget

Deputy Director, Office of Evaluation Sciences

General Services Administration


Joseph Klimavicz

Deputy Assistant Attorney General, Chief Information Officer

Department of Justice


Anna Kojzar

Digital Services Specialist

Small Business Administration


Michael Conlin

Chief Data Officer

Department of Defense


David Herlihy

Head of Digital Innovation

Arlington County


Nicholas Holtz (Pending Agency Approval)

Digital Services Expert

U.S. Digital Service


Mariela Melero 

Chief, Office of Citizenship and Applicant Information Services

External Affairs Directorate

U.S. Citizenship and Immigration


Simchah Suveyke-Bogin

Lead, Customer Experience Center of Excellence

Technology Transformation Services

General Services Administration



Relevant Government Agencies

Air Force, Army, Navy & Marine Corps, DOD & Military, Office of the President (includes OMB), Dept of Agriculture, Dept of Commerce, Dept of Education, Dept of Energy, Dept of Health & Human Services, Dept of Homeland Security, Dept of Housing & Urban Development, Dept of the Interior, Dept of Justice, Dept of Labor, Dept of State, Dept of Transportation, Dept of Treasury, Dept of Veterans Affairs, EPA, GSA, USPS, SSA, NASA, Other Federal Agencies, Legislative Agencies (GAO, GPO, LOC, etc.), City Government, CIA, FEMA, Office of Personnel Management, Coast Guard, National Institutes of Health, FAA, Census Bureau, USAID, National Guard Association, EEOC, Federal Government, FDA

View Exhibitor/Sponsorship Details

Wed, Feb 27, 2019, 7:30am - 2:00pm


Government & Military Attendees:  $0.00
Washington Technology Insider:  $0.00
Industry/Contractor:  $399.00

The Mayflower Hotel, DC
1127 Connecticut Ave, NW
Washington, DC 20036
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